Refund policy

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be:

  • Unworn and unused

  • With original tags attached

  • In its original packaging

  • Accompanied by proof of purchase

To start a return, please contact us at support@benooree.com.
Returns sent without prior approval will not be accepted.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or wrong item, contact us within 48 hours so we can resolve the issue.

Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return your original item and place a new order.

Non-Returnable Items
Certain items cannot be returned, including:

  • Final sale items

  • Gift cards

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund after 10 business days, please contact us at Be.nooree@gmail.com